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The Independent Glass Association (IGA) is a community of people - independent glass shops, industry representatives, educators and technicians - committed to safety and proper repair or replacement. Through education, knowledge sharing, advocacy, community building and outreach, we strive to advance the automotive glass repair and replacement industry and, in the process, to demonstrate and celebrate the power of quality service to positively change people's lives.

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IGA INDUSTRY PARTNERS 2025
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Don't Get Steered Incident Reports
Below are the Don't Get Steered Incident Reports as provided by Independent Glass Shops. If you would like any additional information on any incident report, please email info@iga.org and include the Incident Report ID.

Incident ID Date Reported Date Resolved Status Issue Amt Recovered Network Insurance Company Reported By IGA Member? Narrative
012925-TY6 1/29/2028 1/30/2025
1/29/2025 (IGA) - After reviewing the shop report, we request the short-payment amount be made immediately as the shop complied with the dispatch received.
Short-Payment $378.30 $378.30 SGC Network Farmers Insurance MinneGlass ✓
Job was dispatched to us for 7% off NAGs list. Upon completion invoice was submitted with correct prices and discount. Safelite solutions took 35% off my NAGs list price by automatically switching my invoice to the dealer list price resulting in a short pay of $378.30. When i email shopcare regarding the issue they just say it's been queued to the research department.
020625-JU7 2/6/2025 2/7/2025
2/6/2025 (IGA) - After reviewing the shop report, we request the short-payment amount be made immediately as the shop complied with the dispatch received and did submit the necessary paperwork. This payment should be expedited given the past-due nature and hassle the shop has had to endure.

We've confirmed the shop report I will make sure this short payment is expedited.
Short Payment - $486.00 $486.00 SGC Network USAA Robbs Glass Inc.
We were short paid $486.00 for the calibration & sales tax. I sent the invoice through EDI realized less than 5 minutes later I forgot to attach recal paperwork, went back in and attached the paperwork. Emailed safelite regarding short payment and received the following response on 1/24/2025 and haven't had a response as of today or payment.
020625-FL8 2/6/2025 2/7/2025
2/6/2025 (IGA) - After reviewing the shop report, we request the short-payment amount be made immediately as the part used was the NAGS DW2130 and not the OEM DW2153.

2/7/2025 (SGC) - This was short paid due to a system error and the supplemental payment is processing now.
Short Payment - $165.50 $165.50 SGC Network Progressive Robbs Glass Inc.
We received short pay of $165.50. Safelite used the OEM dealer price instead of the NAGS price. We used the NAGS part DW2130GTYN. We emailed them on 12/9/2024, 1/23/2025 and received the same email back stating it was in the research queue.
020625-DC3 2/6/2025 2/7/2025
2/6/2025 (IGA) - After reviewing the shop report, we request the late-payment amount be made immediately as the shop complied with the dispatch received. This payment should be expedited given the past-due nature and hassle the shop has had to endure.

2/7/2025 (SGC) - It looks like the shop got changed in error by GEICO. We've reached out to our contact to have them correct it and they have. We are getting the invoiced processed ASAP.
Late Payment - $153.24 $153.24 SGC Network GEICO Superior Windshield Repair
The job was dispatched to our company on 10-8-24 with our shop's name attached. The job was completed on 8-21-24. Upon submitting the invoice, we were informed our shop is no longer attached to the work order AFTER we have already completed the job. This is not the first time this has happened. The previous times we have emailed Safelite and after a few strong conversations they fixed the issue stating it was a glitch. This time they have refused to fix their "error".
020625-Q34 2/6/2025 2/7/2025
2/6/2025 (IGA) - After reviewing the shop report, we request the short-payment amount be made immediately as the shop has a valid reason for the different cowl as required. Since the original request was approved for the incorrect part, there should be no reason to approve this.

2/7/2025 (SGC) - We will get this corrected. The part for the cowl will be approved, but I do need a copy of the proof of purchase. Once received we will process the invoice.

2/7/2025 (SGC) - We'll get this expedited.
Short Payment - $218.00   SGC Network Auto Owners Insurance Swift Windshield Repair
I submitted approval for a cowl because when it was removed, it cracked.. I submitted an approval through Safelite and it was approved-no problem. When the part arrived, the dealership had given me the wrong part number and ordered the wrong part. I submitted the correct part number for approval and they denied it. Now they are saying that is not a covered item for approval, even though they approved the first cowl part number. It doesn't make any sense.

2/7/2025 (IGA) - We have concluded our review of your report and the inquiry with SGC Network. They will approved and process the invoice once you proved the proof of purchase (POP). Please reply to this email with that POP and I will make sure they process and expedite payment.
020625-N66 2/6/2025 ---
2/6/2024 (IGA) - After reviewing the shop report, we request the short-payment amount be made immediately. This payment should be expedited given the past-due nature and hassle the shop has had to endure.
Short Payment - 99.59   SGC Network TRAVELERS INSURANCE Robbs Glass Inc.
Short payment of $99.59. We did this same vehicle 3/17/21 and installed a DW2130GTY as he wanted the oval. Had no problems with payment. This time they used the list price of the OEM part of the 2130GTY instead of the NAGS. I did make an error with the urethane and they paid us the $10.00 we were entitled to. The total of the invoice should have been 646.33 sales tax 51.70 grand total 698.03. The urethane was our error. Emailed safelite on 12/23/2024 response received on 12/26/2024 sent to research. Sent follow-up email seeing where we are at 1/23/25 response received 1/23/2025 reviewing in our research department. I can send these emails if you need them.
022625-99T 2/4/2025 2/7/2025
2/6/2025 (IGA) After reviewing the shop report, we request the short-payment amount be made immediately as the shop complied with the dispatch received.

2/7/2025 (SGC) - This has been processed.
Short Payment - $210.96 $210.96 SGC Network Penn National Appalachian Auto Glass ✓
This invoice had the discount adjusted incorrectly during processing. Request supplemental payment in the amount of $210.96.
020625-G44 2/3/2025 2/7/2025
2/6/2025 (IGA) - After reviewing the shop report, we request the short-payment amount be made immediately as the shop complied with the dispatch received. This payment should be expedited given the past-due nature and hassle the shop has had to endure. We believe this is similar to the other Minnesota shop issue we previously reported and you replied is a system issue.

2/7/2025 (SGC) - We reviewed all of the work orders/invoices listed below and added bullet points with explanations. We are finding the 4 highlighted Invoices below were adjusted in error and supplemental payments are owed on them for a total of $1,220.29. We will make sure that these payments are expedited.
Short Payment - $1,924.47 $1,220.29 SGC Network MULTIPLE CARRIERS 5 Star AutoGlass
As of late in the have found 11 progressive payments that the payment didn’t match the referral number. The I accept a progressive job most are quoted at -2% of nags then when it is paid sometimes its as much as -55% of nags. Ive included a list of the ones that I have found have totaled $1924.47. I would guess if you agree to do the work for a certain price and then paid a completely different price you would be upset two I have brought this to the attention of shopcare in which they admitted there was a problem but have done nothing to make it right.
020625-DDW 2/3/2025 ---
2/6/2025 (IGA) - After reviewing the shop report, we request the late-payment amount be made immediately as the shop complied with the dispatch received. This payment should be expedited given the past-due nature and hassle the shop has had to endure.
Late Payment - $534.12   LYNX Services CANAL INSURANCE SET AUTOGLASS LLC
I've sent my invoice edi, uploaded, and even certified mail, a few times. They refuse to acknowledge. I honestly don't know what to do.
020628-DW2 1/30/2025 ---
2/6/2025 (IGA) - After reviewing the shop report, we request, on their behalf, the authorization to use OEM glass per the attached OEM position statement.
Authorization - OEM   LYNX State Farm COX GLASS ✓
I ASKED FOR OEM GLASS THEY DENIED ME. I SENT IN THESE TWO STATEMENTS FROM MAZDA AS WELL.

2/7/2025 (IGA) - Just wanted to give you an update that LYNX and State Farm continue to be non-responsive to our inquiry. On Monday, February 10, 2025, we will be dispatching a complaint to your state insurance commissioner regarding the practice the network and State Farm have of ignoring proper OEM repair procedures. You will be copied in on this complaint. This is a service the IGA performs for its members and thank you for being and IGA member!
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